Return Policy

Return Policy

We hope that you love all of your purchases from Cowboy Stitch Boutique. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 7 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

If you purchase a pre order item there won’t be any refunds or cancellations before the item is shipped to you. 

Items purchased at a discount of 20% or more and items in a SALE category are FINAL SALE. ITEMS MARKED FINAL SALE ON THE PACKING SLIP WILL NOT BE ACCEPTED FOR RETURN. 

If you return a final sale item, there will be a 20% restocking fee deducted from your store credit. 

Items must be in perfect condition to be accepted for return.No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. Tags must be in tact. 

We do not offer exchanges.

If you send us your return and it is not eligible you will have to pay return shipping for us to send it back to you. 

Return Instructions

Email cowboystitchboutique@yahoo.com before sending back your return to make sure it’s eligible.

 Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item. 

Shoes must be sent back in the original shoe box. Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box or in a bag will result in a 20% restocking deducted from your store credit.

Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you. 

Return address : 

239 N commerce st 

frankston Tx 75763

 

Damaged Items

Damaged items must be reported within two days of the receipt of your order. Please email us at cowboystitchboutique@yahoo.com and forward photos of any damage. 

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged. 

If your package happens to get lost in the mail we are not responsible. Please make sure you purchase route package protection at checkout! This will make sure your order is covered and will be reimbursed if lost!